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Refund policy

Returns, Exchanges & Cancellations Policy



At Soiree Jewels, we take pride in our handcrafted designs, created by skilled artisans in India. Each piece is unique, with natural variations in stones and pearls, making every item special. All products undergo a thorough quality check before shipping.

Returns & Exchanges

Returns and exchanges are only accepted if:

  1. The product was damaged during transit.

  2. You received an incorrect product.

To return a product, it must be in its original condition: unworn, with the original packaging intact, and the barcode tag untampered.


4 Steps to Return a Product:

  1. Notify Us: Email us at contactsoireejewels@gmail.com within 3 days of receiving your order.

  2. Approval: Share a photograph of the damaged/incorrect product for evaluation by our Quality Control (QC) team. Approval for return is at the discretion of the QC team.

  3. Collection: Once approved, we will arrange for the product to be collected.

  4. Replacement: Upon receiving the returned product, we will dispatch the correct or replacement product.

Please note: We are not liable for lost or damaged return packages or returns not notified in advance.

Refund Policy

Refunds are processed in the following cases:

  • Packages lost in transit.

Timeline:

  • Refunds are processed within 10 business days after the returned item passes the quality check.

  • Refunds will be issued to the original payment method. Bank processing times may vary.

No Refunds Will Be Issued For:

  1. Incorrect or outdated delivery addresses.

  2. Incorrect address formats, including PO Boxes.

  3. Failed deliveries after three attempts by the courier.

  4. Packages refused by the recipient.

  5. Sizing issues—please refer to our size guide before purchasing.

  6. Used, damaged, or tampered products.

  7. Minor variations in color or design due to the handmade nature and use of natural materials.

  8. Products that are not faulty or damaged.


Guarantee


All products purchased on www.soireejewels.in are guaranteed authentic. We cannot verify the authenticity of items purchased elsewhere.

Cancellations


Orders cannot be canceled once placed, as each piece is handcrafted, and production begins immediately upon receiving an order. Please place your order thoughtfully.